{"id":92,"date":"2026-07-25T19:45:17","date_gmt":"2026-07-25T16:45:17","guid":{"rendered":"https:\/\/sanabel.telrafie.com\/shipping-delivery-policy\/"},"modified":"2026-09-03T20:01:04","modified_gmt":"2026-09-03T17:01:04","slug":"shipping-delivery-policy","status":"publish","type":"page","link":"https:\/\/sanabel.telrafie.com\/en\/shipping-delivery-policy\/","title":{"rendered":"Shipping and Delivery Policy"},"content":{"rendered":"\n

This policy explains how we prepare and deliver website orders, what you can expect at each stage, and what we do when something goes wrong with a delivery. It forms part of our Terms and Conditions<\/a> and should be read together with them and with our Returns, Exchanges and Refunds Policy<\/a>.<\/p>\n\n\n\n

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Nothing in this policy reduces any right given to you by the applicable Egyptian consumer protection laws.<\/p>\n<\/div>\n\n\n\n

1. Scope of this policy<\/h2>\n\n\n\n

This policy applies to retail orders placed through this website. Wholesale, supply and export orders are governed by the terms agreed in writing in the quotation or contract, and those terms govern supply and delivery timing in those cases.<\/p>\n\n\n\n

2. Order preparation<\/h2>\n\n\n\n

Preparation begins once your order is confirmed. We may contact you to confirm your order details or delivery address before preparing it. If a product turns out to be unavailable, we will contact you to choose an alternative, amend the order, or cancel it and refund the value of the unavailable product.<\/p>\n\n\n\n

3. Delivery coverage<\/h2>\n\n\n\n

We deliver website orders within the Arab Republic of Egypt. Whether delivery is available depends on the delivery address you enter, and this is shown to you at checkout before your order is confirmed. If delivery is not available to your address you will not be able to complete an order for it, and you are welcome to contact us to discuss the options.<\/p>\n\n\n\n

4. Delivery fees and minimum-order conditions<\/h2>\n\n\n\n

Delivery availability, fees and any applicable minimum-order conditions are calculated according to your delivery address and displayed at checkout before your order is confirmed. You will never be charged a delivery fee that was not shown to you before you confirmed payment.<\/p>\n\n\n\n

5. Expected delivery times<\/h2>\n\n\n\n

After your order is confirmed we contact you to confirm the expected delivery time. Any times given are estimates rather than guaranteed deadlines, and can be affected by your delivery address, peak periods, public holidays, road conditions and circumstances beyond our control.<\/p>\n\n\n\n

6. Correct delivery address and phone number<\/h2>\n\n\n\n

You are responsible for the accuracy of the delivery address and phone number you enter on your order. Incomplete or incorrect details may delay or prevent delivery. If you need to change the address, contact us as soon as possible quoting your order number: we can change it before the order goes out for delivery, after which a change may require rescheduling.<\/p>\n\n\n\n

7. Being available at delivery, and failed deliveries<\/h2>\n\n\n\n

Please make sure that you, or someone on your behalf, is available at the delivery address at the agreed time. If delivery cannot be completed, we will try to reach you on the phone number on your order to reschedule. If we cannot reach you after reasonable attempts, we will contact you about the next steps, which may include cancelling the order and refunding any amount paid in accordance with our Returns, Exchanges and Refunds Policy<\/a>.<\/p>\n\n\n\n

8. Checking your order on delivery<\/h2>\n\n\n\n

We recommend that you check the outer packaging on delivery as far as is practical. If you notice obvious damage, leaking, or that the packaging has been opened, you are entitled to refuse the delivery, or to accept it and tell us immediately. Not checking your order at the door does not remove your legal right to report a defective or non-conforming product afterwards.<\/p>\n\n\n\n

9. Damaged, leaking, missing or incorrect products<\/h2>\n\n\n\n

If a product arrives damaged, leaking or expired, or your order is incomplete or different from what you ordered, contact us as soon as possible with your order number and clear photographs of the product, the packaging and the label. We will review the case and either exchange the product or refund its value, and you bear no costs<\/strong> in these situations. Full details are in our Returns, Exchanges and Refunds Policy<\/a>.<\/p>\n\n\n\n

10. Delivery delays and events beyond our control<\/h2>\n\n\n\n

Delivery may be delayed for reasons beyond our control, such as weather, road closures, disruption to delivery companies’ services, or public events. In these cases we will contact you with an updated delivery time. We are not responsible for delays caused by such circumstances; this does not affect your legal rights, including your right to cancel your order and recover its value if delivery does not take place within a reasonable period.<\/p>\n\n\n\n

11. Following your order<\/h2>\n\n\n\n

You can follow the status of your order from My Account<\/a> if you created an account, or contact us at any time quoting your order number.<\/p>\n\n\n\n

12. Wholesale and export orders<\/h2>\n\n\n\n

Wholesale and supply orders are handled through a request for a quotation<\/a>, and the quantities, pack formats, supply dates, means of transport and allocation of responsibilities are set out in a written agreement between us. Export orders are not available for direct purchase on the website, are handled as wholesale orders, and are subject to the regulatory requirements of each market.<\/p>\n\n\n\n

13. Your statutory rights<\/h2>\n\n\n\n

This policy adds to your rights and does not limit them. The rights given to you by the applicable Egyptian consumer protection laws \u2014 including your right to exchange a product, or return it and recover its value, in the cases the law specifies \u2014 remain in full, and any term of this policy that conflicts with them does not apply.<\/p>\n\n\n\n

14. Complaints and contacting us<\/h2>\n\n\n\n

If you have a complaint about a delivery, contact us through our Contact<\/a> page quoting your order number, and keep the ticket number you receive so you can follow up. If you are not satisfied with the outcome, you have the right to complain to the Consumer Protection Agency through its official channels at cpa.gov.eg<\/a> or on the hotline 19588.<\/p>\n\n\n\n

15. Updates to this policy<\/h2>\n\n\n\n

We may update this policy from time to time so that it continues to reflect how we work and the applicable laws. The date it was last updated is shown at the top of this page. The version that applies to your order is the version published when you confirmed it.<\/p>\n\n","protected":false},"excerpt":{"rendered":"

This policy explains how we prepare and deliver website orders, what you can expect at each stage, and what we do when something goes wrong with a delivery. It forms part of our Terms and Conditions and should be read together with them and with our Returns, Exchanges and Refunds Policy. Nothing in this policy … Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-92","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/sanabel.telrafie.com\/en\/wp-json\/wp\/v2\/pages\/92","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sanabel.telrafie.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sanabel.telrafie.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sanabel.telrafie.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sanabel.telrafie.com\/en\/wp-json\/wp\/v2\/comments?post=92"}],"version-history":[{"count":3,"href":"https:\/\/sanabel.telrafie.com\/en\/wp-json\/wp\/v2\/pages\/92\/revisions"}],"predecessor-version":[{"id":1127,"href":"https:\/\/sanabel.telrafie.com\/en\/wp-json\/wp\/v2\/pages\/92\/revisions\/1127"}],"wp:attachment":[{"href":"https:\/\/sanabel.telrafie.com\/en\/wp-json\/wp\/v2\/media?parent=92"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}